Statements of Service Performance — A Refreshed Look 2026 (live webinar)
Price excludes GST. Broadcast Date: 18 June 2026 (10:00-11:00am)
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Product Description
It’s been four years since service performance reporting was introduced for Tier 1 and 2 charities and most recently, the requirements for Tier 3 has aligned to these requirements. The standard setter (XRB) has been gathering feedback on the challenges for reporting service performance and the assurance of it. With this in mind, and the maturing of this reporting requirement, how does an entity (whether they be Tier 1, 2 or 3) navigate these requirements, overcome challenges and develop meaningful service performance reporting that is not just a ‘tick the box’ exercise and tells a compelling story while meeting the requirements of accountability?
Upon satisfactory completion of this activity, you will be able to:
- understand the why and how behind service performance
- help clients with improving their statements of service performance to enhance accountability
- understand the challenges auditors face and how to “audit proof” your statement of service performance.
Duration: 1 CPD hour including Q&A
This course will be suited to:
- accountants and other professionals involved in service reporting
- governance members of not-for-profits.
PRESENTER
Paul Walker, Partner — Audit & Assurance, Crowe Australasia
Paul specialises in providing audit and assurance services and technical accounting advice across a number of industries. Drawing from his nearly 20 years’ experience, Paul delivers training and practical solutions clients as part of Findex and Crowe’s wider Australasian accounting advisory team.